1. Introduction
At Digital Nipuna, we are committed to providing high-quality website design, development, and digital marketing services. This Cancellation and Refund Policy outlines the process and terms under which clients may request a cancellation or refund for services provided by Digital Nipuna.
2. Cancellation of Services
If you wish to cancel the services provided by Digital Nipuna, you must notify us in writing via email at info@digitalnipuna.com. The following terms apply to cancellations:
- Website Design & Development: If the project is in the early stages (i.e., before any work has been started or the initial design is presented), you may cancel the project with no charges beyond any administrative fees.
- Ongoing Services: For ongoing digital marketing services, a 30-day notice period is required for cancellation. If services are canceled within 30 days of a billing cycle, you will be responsible for paying for the services rendered during that period.
- Custom Development Projects: If a project is in progress, cancellation may result in charges for the work already completed up to the point of cancellation. This will be calculated based on an hourly rate or milestone payments, as agreed in the contract.
3. Refund Policy
Refunds will be processed based on the terms of the specific services provided. The following conditions apply to refunds:
- Design and Development Projects: Once work has commenced on a design or development project, refunds are not available for any work already completed. However, if the project is canceled before any work is started, a full refund of any upfront payment will be provided.
- Digital Marketing Services: For digital marketing services, if you are dissatisfied with the services provided, you may request a refund within the first 7 days of service. After 7 days, no refunds will be provided. The refund will be prorated based on the number of days services were provided before cancellation.
- Subscription Services: If you have subscribed to a recurring service and decide to cancel, you will not be refunded for the current billing cycle, but your subscription will be canceled for subsequent cycles.
4. Non-Refundable Services
The following services are non-refundable:
- Domain registration fees
- Web hosting fees
- Any third-party services or products purchased on behalf of the client
5. How to Request a Cancellation or Refund
To request a cancellation or refund, please follow these steps:
- Contact us via email at info@digitalnipuna.com with a formal request for cancellation or refund.
- Provide the details of the service you wish to cancel, along with the reason for cancellation or refund request.
- If applicable, include any supporting documentation or evidence of dissatisfaction (e.g., emails, screenshots, etc.).
6. Processing Time
Refund requests will be processed within 14 business days from the date the request is received. Refunds will be issued to the original payment method, unless otherwise agreed upon.
7. Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us:
- Email: info@digitalnipuna.com
- Phone: +91 9866925219
- Address:Digital Nipuna Office, Flat No 508B, 5th Floor, Sri Hemadurga Sadan, Miyapur, Hyderabad 500 049.